ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Using xmlmodifier to set ScanTimeoutInSeconds

book

Article ID: 240840

calendar_today

Updated On:

Products

Protection Engine for NAS

Issue/Introduction

Getting Generic 36 errors in the logs due to scan timeouts.

 

Cause

The By default if a file takes longer that 20 seconds to scan it will timeout and generate a error.  The logs have a column called ScanDurationInSeconds.  If you see a ScanDurationInSeconds that exceeds the default of 20 you will get an error on this file scan.

 

Environment

SPE 8.2.2

Resolution

In SPE 8.2.2 the ScanDurationInSeconds option is now found in the configuration.xml file.  To change the setting you can use the following xmlmodifier command.

xmlmodifier.exe -s //configuration/ScanTimeoutInSeconds/@value 20 configuration.xml

 

Note: 20 seconds is the default.  If using a Netapp filer this should be set to 2/3 of what the Netapp Filer Request Service Timeout is set for.