Dx AxA App Transaction Tab not loading

Products

• DX Application Performance Management

Issue/Introduction

The app transactions tab for our tenant is not loading, even after 5 minutes.

Need a resolution to this page load, as customers use these pages for analytics.

 

Environment

Release : SAAS

Component : Integration with APM

Resolution

New Code Fix to handle data type in AXA 23.3 HF3 

Created a technical fix which changes the Java type of the duration field from long to double in POJOs used when querying these aggregation indexes (which in fact means further aggregation of already aggregated data). This will prevent the query processing from a failure, but the data will be in fact invalid.

Implemented an additional check for these abnormally low timestamps in DXC to which will log the payload from BA.js in a specific way if such timestamps are detected.