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User Receives a Yellow Error Stating "We're Sorry! An unexpected error has occurred." When Trying to Set Password

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Article ID: 240788

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Updated On:

Products

CA Agile Central SaaS (Rally)

Issue/Introduction

When user is trying to set their password, it is giving below error message

Weʼre Sorry! An unexpected error occurred.

Logs referencing this problem have been recorded.

We recommend that you logout from the CA Agile Central application, and then login again.

If this problem persists, contact support to have error logs reviewed.

TraceID: 8891a429-3085-4d05-a170-ed3886e5eff6

 

Environment

Release :

Component :

Resolution

Open a case with Support so they can assist you.