ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

User Receives a Yellow Error Stating "We're Sorry! An unexpected error has occurred." When Trying to Set Password


Article ID: 240788


Updated On:


CA Agile Central SaaS (Rally)


When user is trying to set their password, it is giving below error message

Weʼre Sorry! An unexpected error occurred.

Logs referencing this problem have been recorded.

We recommend that you logout from the CA Agile Central application, and then login again.

If this problem persists, contact support to have error logs reviewed.

TraceID: 8891a429-3085-4d05-a170-ed3886e5eff6



Release :

Component :


Open a case with Support so they can assist you.