Error: Exiting with HTTP 500 server error '00-0007' in Web Agent

Products

• CA Single Sign On Agents (SiteMinder)
• SITEMINDER
• CA Single Sign On Secure Proxy Server (SiteMinder)

Issue/Introduction

 

When running a Web Agent, randomly, this one reports an error:

    Encoding failure.  
    Exiting with HTTP 500 server error '00-0007'.

This happens on different URL requests.

 

Environment

 

  Web Agent 12.52SP1CR09 on IIS 10 on Windows 2016;

 

Cause

 

The reason why the error "Exiting with HTTP 500 server error
'00-0007'" appears, is that the Realm to protect access to

   /myApp/

has an Anonymous Authentication Scheme. The Anonymous Authentication
Scheme needs a SMIDENTITY cookie. In the journey, the SMIDENTITY
cookie gets removed when visiting

  mylogin.mydomain.com/mylogout/logout.html

To get it permanently set, and as per the documentation, enable user
tracking in the AdminUI, which is not set so far in the environment
(1).

 

Resolution

 

- In AdminUI, go to :

  Administration / Policy Server / Global Tools /

    Check "Enable User Tracking";
    Click on "Submit";

    Restart the Policy Servers;

 

Additional Information

 

(1)

    Anonymous Scheme Prerequisites

      To track users according to GUIDs assigned by Anonymous
      authentication, enable user tracking on the Global Settings pane of
      the Administrative UI.