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Error: Exiting with HTTP 500 server error '00-0007' in Web Agent

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Article ID: 240787

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Updated On:

Products

CA Single Sign On Agents (SiteMinder) SITEMINDER CA Single Sign On Secure Proxy Server (SiteMinder)

Issue/Introduction

 

When running a Web Agent, randomly, this one reports an error:

    Encoding failure.  
    Exiting with HTTP 500 server error '00-0007'.

This happens on different URL requests.

 

Cause

 

The reason why the error "Exiting with HTTP 500 server error
'00-0007'" appears, is that the Realm to protect access to

   /myApp/

has an Anonymous Authentication Scheme. The Anonymous Authentication
Scheme needs a SMIDENTITY cookie. In the journey, the SMIDENTITY
cookie gets removed when visiting

  mylogin.mydomain.com/mylogout/logout.html

To get it permanently set, and as per the documentation, enable user
tracking in the AdminUI, which is not set so far in the environment
(1).

 

Environment

 

  Web Agent 12.52SP1CR09 on IIS 10 on Windows 2016;

 

Resolution

 

- In AdminUI, go to :

  Administration / Policy Server / Global Tools /

    Check "Enable User Tracking";
    Click on "Submit";

    Restart the Policy Servers;

 

Additional Information

 

(1)

    Anonymous Scheme Prerequisites

      To track users according to GUIDs assigned by Anonymous
      authentication, enable user tracking on the Global Settings pane of
      the Administrative UI.