Unable to login to DX SaaS after resetting password

Products

• DX Application Performance Management

Issue/Introduction

Reset the pw for the DX SaaS tenant and now when try to sign on to the tenant, get a red message that states "Required parameter(s) missing: Authorization.

Environment

Release : 21.3

Component : Introscope

Resolution

It seems like issue may be due to some problem in the network. The network team is able to resolve this issue and it is working good now.

As a test, disconnect from your company VPN network and test the login again. If this works, then it is likely some issue in your company VPN network.