After initial configuration PAC url is not accessible - ERR_CONNECTION_TIMED_OUT

Products

• Web Isolation Cloud

Issue/Introduction

PAC url no matter if HTTP or HTTPS with or without randomization not accessible:

https://xxx.prod.fire.glass/proxy.pac?s=WRpGsxX8vmDd2IYLYrqP_g

http://xxx.prod.fire.glass:8081/proxy.pac?s=WRpGsxX8vmDd2IYLYrqP_g

ERR_CONNECTION_TIMED_OUT

No one can browse via fireglass.

Cause

Internal (Broadcom) firewall issue, for the specific tenant provisioning.

Resolution

This is a challenge on the side of the internal Symantec firewall, for this specific tenant provisioning, hence the connection issue that was reported. Raising an internal DevOps ticket will be required to have the dedicated team investigate the firewall config and connectivity for the particular cloud tenant provisioning and resolve the same.