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After updating to 17.3 Patch 11 Service Point Closed tickets queue is not showing SC Requests

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Article ID: 240755

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

After updating to 17.3 Patch 11 Service Point Closed tickets queue is not showing SC Requests. Users were not able to review their closed requests from Service Point

Environment

Release : 17.3

Component : SDM - xFlow

Resolution

Please follow these steps

--make a backup copy of xFlow-install-folder\APPS\Services\searchmicroservice-17.0.479\conf\application.conf

--modify the original xFlow-install-folder\APPS\Services\searchmicroservice-17.0.479\conf\application.conf file change

"must": {
               "bool": {
                "should": [
                    {
                      "terms": {
                        "status.code": ["2", "4"]
                      }
                    }
                ]
              }

to

"filter": {
               "bool": {
                "should": [
                    {
                      "terms": {
                        "status.code": ["2", "4"]
                      }
                    }
                ]
              }

save and close this file

--re-start xFlow service