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Attachment Error - Invalid Response

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Article ID: 240752

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

It is reported that only one user is receiving this error when trying to access the Attachments screen on an Incident:

<Attachment Server URL> sent an invalid response

Cause

Because this is reported for only one person a number of items could cause this issue:

Network Issue

Certificates not present (If SSL is configured)

System Specific issue

Environment

Release : 17.3

Component : SDM - Attachments

Resolution

End user was unable to upload attachments and received a " <Attachment server URL> sent an invalid response"

It was discovered that the customer was not using VPN.

Additional Information

Check the nx.env for the attachment server setting if the issue is more widespread

Because the issue is only reported for one user instead of many, it may be better to focus your investigation on the individual user first

Attachments