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Access to the Administration -> Configuration tab is hanging

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Article ID: 240745

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Updated On:

Products

CA Service Catalog CA IT Asset Manager CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

In Catalog, when using the Administration -> Configuration tab, unable to access the given tab.  Configuration tab link does not seem to be doing anything.

Noticing overall that the web links are running very slowly.  Also noticing high CPU usage as well.

Cause

Issue may be caused by heavy activity on the ca_telemetry table on the IT Asset Manager product, which may occur regardless of the level of product usage.

Environment

Release : 17.3

Component : SDM - Catalog

Resolution

The issue has been addressed in the forthcoming 17.3 RU14 update. 

For more immediate relief, the following DB query could be applied to remove the ITAM related entries in ca_telemetry table.  

DELETE from ca_telemetry where product_sku in ( 'SMAPMP990','ITASMA990')

Please make a backup of the associated database and the ca_telemetry table before proceeding: