PAM MAC client 4.0.1 not launching on Apple's desktop running macOS Monterey
Article ID: 240733
Updated On:
Products
Issue/Introduction
PAM MAC client 4.0.1 installs but does not launch on Apple's desktop running macOS Monterey.
Environment
Release : 4.0
Component :
Cause
The 4.0.1 PAM MAC client does not support the macOS Monterey (version 12) which is a major release of macOS, Apple's desktop operating system for Macintosh computers. Refer to the PAM official document link.
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-0-2/release-information/supported-environments.html#concept.dita_a9eb4a7d0e1a0112fb1a4818d2f937e8a256275b_capamWorkstationClient
Resolution
Uninstall the current PAM client 4.0.1 (that is not launching) from Apple desktop running macOS Monterey, install the 4.0.2 PAM client version and note a 4.0.2 PAM client can downgrade itself when connecting to an existing PAM 4.0.1.
Additional Information
For 4.0.2 patches and getting to the PAM 4.0.2 client. Refer to the links below.
https://ftp.broadcom.com/WebInterface/redirectftp.html?path=/priv/cbtmaint/CAPrivilegedAccessMgmt/CAPrivilegedAccessManagement/PAM/patches/CAPAM_4.0.2a.p.zip
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-0-2/release-information/supported-environments.html#concept.dita_a9eb4a7d0e1a0112fb1a4818d2f937e8a256275b_capamWorkstationClient
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-0-2/upgrading.html
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