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Import Asset and Agent job fails with the error 'Failed to update agent-asset map for agent id: xxxxxxx-xxxxx-xxxx-xxxxx-xxxxx'
Article ID: 240732
Control Compliance Suite Standards Server
Control Compliance Suite
When you register a CCS agent and run the Import Agents and Assets job, you get the error 'Failed to update agent-asset map for agent id: xxxxxxx-xxxxx-xxxx-xxxxx-xxxxx'.
Release : CCS 12.5.x and 12.6
Component : CCS Application server and/or CCS Manager
Verify the following on your CCS CSM_Db and CSM_Reports databases:
Even if the SQL compatibility level is set to 100, Stop and start the following CCS Services on your Application server and CCS Manager(s):
- On the CCS Application Server:
- Symantec Application Server Service
- Symantec Directory Support Service
- On the CCS Manager(s):
- Symantec CCS Manager service
- Symantec Data Processing Service