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Cannot login to Portal, ED has errors-[pool-4-thread-1] ERROR


Article ID: 240729


Updated On:


Service Virtualization



As discussed, we have upgraded our servers from 10.6 to 10.7 today and we see that portals get hung up and Cannot login.  ED has errors in the logs.  The issue gets resolved stopping and starting the ED service. This happens every 1 -2 hours. 

ED logs shows :2022-04-27 15:42:25,781Z (11:42) [pool-4-thread-1] ERROR    - Exception Could not enqueue message!



Looks like in 10.7, the default message processor thread has been reduced from to 1. It was at least 4 in 10.6 (depending on # of CPU cores)


Release : 10.7

Component : DevTest Enterprise Dashboard


To increase the message processors, add the below properties in the ED server.  


Steps to follow:


1. Edit LISA_HOME/ file

2. Add the following property


3. Restart ED Service