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Cannot login to Portal, ED has errors-[pool-4-thread-1] ERROR com.ca.dradis.BeanProcessor

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Article ID: 240729

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Updated On:

Products

Service Virtualization

Issue/Introduction

Upgraded our servers from 10.6 to 10.7 and see that portals get hung up and Cannot login.  ED has errors in the logs.  The issue gets resolved stopping and starting the ED service. This happens every 1 -2 hours. 

ED logs shows :2022-04-27 15:42:25,781Z (11:42) [pool-4-thread-1] ERROR com.ca.dradis.BeanProcessor    - Exception
com.ca.dradis.util.ReceiveQueueException: Could not enqueue message!

 

Cause

Looks like in 10.7, the default message processor thread has been reduced to 1. It was at least 4 in 10.6 (depending on # of CPU cores)

Environment

Release : 10.7

Component : DevTest Enterprise Dashboard

Resolution

To increase the message processors, add the below properties in the ED server.  

Steps to follow:

1. Edit LISA_HOME/dradis.properties file

2. Add the following property

dradis.message.processors=8

3. Restart ED Service