ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Export to CSV stops working after switching and saving a view

book

Article ID: 240657

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Summary: After making some changes on a View and it becomes an 'unsaved' view, the ability to do an Export to CSV is not working.  If the user refreshes the browser page, the unsaved view is still intact and the user can then perform the Export to CSV action. 

  1. Navigate to any grid with less than 500 rows 
  2. Create two saved views 
  3. Select one saved view 
  4. Move a column to create an unsaved view 
  5. Click the Export button (might be under the 'Actions' button) 

Expected Results: Export to CSV completes successfully and the file is saved locally. 

Actual Results: Syntax error is thrown in the console and the Export never starts. 

Workaround: Do a browser refresh and the Export to CSV works. 

 

Cause

DE64923 

Environment

Release 16.0.2

Resolution

Under review with Engineering. 

Powered by Wolken Software