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Deliver - Checkpoint RMOCPP13 message received, production is down

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Article ID: 240624

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Updated On:

Products

Deliver

Issue/Introduction

CA Deliver is down on production

RMO checkpoint Message Number : RMOCPP13 CHECKPOINT LOGICAL I/O ERROR 

Bach processing has been suspended as a result. 

Environment

Release : 14.0

Component :

Resolution

The RMOCPP13 message received was later confirmed of there being a checkpoint file corruption. 

With that, the procedure used was:

 . Bring down all of the Deliver RMOSTC tasks. 

 . . As there was no response to use of "/F rmostc,OFF", there was:

 . . . Use of "/C rmostc" to cancel the tasks. 
 . . . Use of "/S rmostc,PARM=OFF" to pull the hooks out properly and shut down the tasks. 

 . . Using =3.4, to rename the current checkpoint file to another name (....OLD). 

 . . Run RMODBASE MAKECKPT EMPTY to create a new, empty checkpoint file. 

 . . Use of "/S rmostc" to start the RMOSTC tasks.