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An Agent Plugin is not updating on some systems

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Article ID: 240611

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Updated On:

Products

Server Management Suite Client Management Suite IT Management Suite Asset Management Suite

Issue/Introduction

Occasionally we find that some agents do not update properly.  This could happen with any Upgrade Policy for any Plugin including the Symantec Management Agent.  Here we see the Software Management Agent is not updating.

NOTE: This can also happen to the Site Server Plugin updates; for instance Package and Task Server Upgrade policies.

Cause

Upgrade Polices are set to Run Once by default.  If this run attempt is interrupted, they will not execute again.

Environment

All Versions

Resolution

Go to the Agent Plugin section (Console > Settings > All Settings > Agents/Plugins)

For Site Servers: Settings > Notification Server > Site Server Settings, and

Find the Upgrade Policy.  Here are some of the most used Plugins:

Choose the Policy you'd like to modify, and find the Schedule section and the Run: drop-down:

Choose By Schedule.  Then Select Add Schedule:

You can choose one, or both of these.  Here is an example of both Scheduled Time and Scheduled Window:

The key is to have these schedules Repeat Daily.  Save the Policy and agents will begin upgrading on your chosen

 

Optional Run ASAP

If you want these policies to execute as soon as the system gets the policy (Run Once type functionality), have one Scheduled Time setup and then select the Advanced button and verify that the Start Date is Yesterday or older. 

When the agent starts up, and gets this policy it see's that it missed Yesterday's scheduled run.  This causes the agent to execute the task ASAP.

Save the settings and as the Agents run the Update Configuration, the agent will download and execute the policy.

 

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