Updating Group Member Notification Default Setting in Service Desk Manager

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Users who have several groups complain they are getting lots of emails. This is due to SDM setting the group member notification option to true by default. We need this to be an opt in rather than opt out. Is there a way to control this setting for all future users?

Environment

Release : 17.3

Component : SDM - Configuration

Resolution

After adding the user, you would need to click on "Edit" button and then un-check the checkbox for the user under the Notify column.

Example:

 

As you already noticed, every time you add a new user to the group, the notification flag is set to Yes (notify_flag = 1). We can see that in the Schema Designer:

To change this default behavior, a customization would be required. The customization would be to change the default value to 0 (notify_flag = No) instead of 1 (notify_flag = Yes).