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Web services do not support special characters
Article ID: 240498
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
After the upgrade, we see that when using the CreateRequest method, in the description field it does not allow the use of special characters such as &, this error message appears:
org.xml.sax.SAXParseException; lineNumber: 20; columnNumber: 122; The reference to entity "sp" must end with the ';' delimiter.
You notice a change in the color of the text
In the 17.2 RU14 version it allowed us to create the ticket without any problem.
Environment
Release : 17.3
Component : SDM - WebServices
Resolution
The "&" character has always been a special character in XML format. Recommend using "&" or "&" instead. Those would be valid XML format for "&".
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