Web services do not support special characters

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After the upgrade, we see that when using the CreateRequest method, in the description field it does not allow the use of special characters such as &, this error message appears:

org.xml.sax.SAXParseException; lineNumber: 20; columnNumber: 122; The reference to entity "sp" must end with the ';' delimiter.

You notice a change in the color of the text

In the 17.2 RU14 version it allowed us to create the ticket without any problem.

Environment

Release : 17.3

Component : SDM - WebServices

Resolution

The "&" character has always been a special character in XML format.  Recommend using "&amp" or "&#38" instead.  Those would be valid XML format for "&".