After the upgrade, we see that when using the CreateRequest method, in the description field it does not allow the use of special characters such as &, this error message appears:
org.xml.sax.SAXParseException; lineNumber: 20; columnNumber: 122; The reference to entity "sp" must end with the ';' delimiter.
You notice a change in the color of the text
In the 17.2 RU14 version it allowed us to create the ticket without any problem.
Release : 17.3
Component : SDM - WebServices
The "&" character has always been a special character in XML format. Recommend using "&" or "&" instead. Those would be valid XML format for "&".