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Merge Service Catalog requests

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Article ID: 240435

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Anyway to merge/import Service Catalog installation requests to another Service Catalog installation?

Environment

Release : 17.3

Component : Catalog - UI

Resolution

unfortunately there is no way to merge 2 mdb databases. You could import some operation data according to

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/administering-ca-service-catalog/migrate-data-between-ca-service-catalog-systems-using-the-import-export-utility.html

However, this import does not include requests and you would need to manually re-create those important requests after this import.

If you strongly believe there should be a tool to import requests type of user data, please submit an enhancement/idea from 

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer