The service manager dialog is showing "Not Connected" after a new installation or upgrade of the smgrdia component.
The Service Manager is up and running on the correct port and is sometimes accessible through the service manager dialog (UCYBSMDi.exe) on other servers
CAPKI is installed on service manager machine but not on service manager dialog machine
Release: 12.2 and up
Component : Service Manager Dialog
This returned the following:
Please check atleast one of the following conditions are met.
*) Install CAPKI using CAPKI installer.
*) Set CAPKIHOME environment variable.
*) Pass valid second parameter to etpki_lib_init function. Ex: if the second parameter is /a/b/c/[lib]cryptocme2.[dll][so][sl], it is assumed that /a/b/c has all the required CAPKI shared libraries Warning: Service Manager communication could not be established in secure mode!
*ERROR 2* Pipe returned error
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
This shows that the service manager dialog machine does not have CAPKI installed.
CAPKI is a component that needs to be installed to ensure secure communications between the service manager and service manager dialog and between the service manager dialog and AutomationEngine processes.
It can be downloaded from downloads.automic.com
Follow the instructions here to install CAPKI: https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/21.0/Automic%20Automation%20Guides/Content/ServiceManager/CAPKI.htm#link6
HINT: Check the %TEMP%/CAPKI_install.log file to be sure it was installed correctly.
Close the service manager dialog program and restart it