Maileater does not start and fails with Exception in thread "main" java.lang.NumberFormatException: For input string: "Yes"

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Maileater does not start and shows the following error in stdlog:

pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 Exception in thread "main" java.lang.NumberFormatException: For input string: "Yes "
pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 at java.base/java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 at java.base/java.lang.Integer.parseInt(Integer.java:652)
pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 at java.base/java.lang.Integer.valueOf(Integer.java:983)
pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 at com.ca.ServicePlus.maileater.NXMailEater.getEnvVars(NXMailEater.java:426)
pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 at com.ca.ServicePlus.maileater.NXMailEater.startup(NXMailEater.java:280)
pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 at com.ca.ServicePlus.maileater.NXMailEater.init(NXMailEater.java:151)
pdm_proctor_nxd        13244 SIGNIFICANT  STDIO                    0 at com.ca.ServicePlus.maileater.Maileater.main(Maileater.java:179)
SIGNIFICANT  pdm_process.c          927 Process stopped ("D:/Program Files (x86)/CA/SC/JRE/11.0.3/bin/java" -Djava.net.preferIPv4Stack=false -DAPP_NAME=maileater_nxd com.ca.ServicePlus.maileater.Maileater -r D:/PROGRA~1/CA/SERVIC~1 return: 1 

Environment

Release : 17.x

Component : SDM - In-bound/Out-bound Mail

Cause

The following option is installed in NX.env:  @NX_EMAIL_NO_DELETE=Yes

Resolution

Remove or comment out @NX_EMAIL_NO_DELETE=Yes from the NX.env and restart SDM services.

To comment out use the # symbol.

Example:

#@NX_EMAIL_NO_DELETE=Yes