Error when exporting a dashboard report through Scheduler in JasperReports Server 7.9

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following error appears for the failed job under View > Messages

Subject:

The job failed to execute. Review its parameters.

Date:

Today

Component:

Report Scheduler

Message:

Job: Immediate Execution (ID: 463) Report unit: /organizations/casm_insights/SDM/Transactional/reports/<name> Quartz Job: ReportJobs.job_463 Quartz Trigger: ReportJobs.trigger_463_0 Error Message: The job was not completed. A system error occurred while running it. (Error UID: 7ba9c653-0f1a-42cf-8e25-8d6e002b43e9) Exceptions: com.jaspersoft.jasperserver.api.JSException: Chrome not properly configured for server side rendering Arguments: at com.jaspersoft.ji.remote.dashboard.ExportDashboardService.createChromeRenderer(ExportDashboardService.java:150) at com.jaspersoft.ji.remote.dashboard.ExportDashboardService.createExportJob(ExportDashboardService.java:124) at com.jaspersoft.ji.remote.dashboard.DashboardExecutionJob.initJobExecution(DashboardExecutionJob.java:81) at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.executeAndSendReport(ReportExecutionJob.java:440) at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.execute(ReportExecutionJob.java:219) at com.jaspersoft.ji.report.options.engine.ReportOptionsExecutionJob.execute(ReportOptionsExecutionJob.java:45) at org.quartz.core.JobRunShell.run(JobRunShell.java:202) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573)

jasperserver.log:

ERROR SecureExceptionHandlerImpl,JasperServerScheduler_Worker-2:116 - The job was not completed. A system error occurred while running it. (Error UID: 7ba9c653-0f1a-42cf-8e25-8d6e002b43e9)
ERROR ReportExecutionJob,JasperServerScheduler_Worker-2:327 - The job was not completed. A system error occurred while running it. (Error UID: 7ba9c653-0f1a-42cf-8e25-8d6e002b43e9) com.jaspersoft.jasperserver.api.JSException: Chrome not properly configured for server side rendering
Arguments: 
 at com.jaspersoft.ji.remote.dashboard.ExportDashboardService.createChromeRenderer(ExportDashboardService.java:150)
 at com.jaspersoft.ji.remote.dashboard.ExportDashboardService.createExportJob(ExportDashboardService.java:124)
 at com.jaspersoft.ji.remote.dashboard.DashboardExecutionJob.initJobExecution(DashboardExecutionJob.java:81)
 at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.executeAndSendReport(ReportExecutionJob.java:440)
 at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.execute(ReportExecutionJob.java:219)
 at com.jaspersoft.ji.report.options.engine.ReportOptionsExecutionJob.execute(ReportOptionsExecutionJob.java:45)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573)

Environment

Release : 17.3

Component : SDM - Reporting/BOXI/Jaspersoft

Cause

Chrome version is causing the problem.

Resolution

1. Upgrade Chrome to version 100 or later in the server where JasperReports Server 7.9 is installed. 

2. Verify if the <local drive>\jasperreports-server-7.9.0\apache-tomcat\webapps\jasperserver-pro\WEB-INF\js.config.properties , the chrome.path is pointing to the right path of Chrome.exe.

3. Restart JasperReports Server services.