No product for ID error running uninstall of Workload Automation Agent

Products

• CA Workload Automation DE

Issue/Introduction

I shutdown Workload Automation DE agent version 11.3.7 on server running Windows 2016 and installed agent version 12.  After workload was running successfully on the v12 agent, attempts to uninstall the old v11.3.7 agent fails with message below.

 

 

Text of error:

java.lang.IllegalArgumentException: No product for ID=026e062a-1ed8-11b2-b541-b43c47352144

at Flexeraaoa.<init>(Unknown Source)
at Flexeraaoj.ai(Unknown Source)
at Flexeraaoj.ab(Unknown Source)
at Flexeraaok.<init>(Unknown Source)
at com.zerog.ia.installer.Installer.bs(Unknown Source)
at com.zerog.ia.installer.Installer.setMetaData(Unknown Source)
at com.zerog.ia.installer.InstallerMetaData.setInstaller(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a7(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a4(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zero.lax.LAX.main(Unknown Source)

 

Environment

Release : 11.3.7

Component : Workload Automation Agent

Resolution

The file is used by InstallAnywhere. Based on research, the error message is caused by a corrupted .com.zerog.reigstry.xml.

 

To resolve the issue:

• On the server where the uninstall is generating this error, make sure the agent is stopped. 
• On the server where the uninstall is generating this error, rename/backup the <AgentHome>\UninstallData\.com.zerog.registry.xml file. 
• On a server where the agent is running, copy the the <AgentHome>\UninstallData\.com.zerog.registry.xml file to <AgentHome>\UninstallData folder on the server where the uninstall is generating this error. 
• Retry the uninstall on the server where the uninstall is generating this error.