No product for ID error running uninstall of Workload Automation Agent

Products

• CA Workload Automation DE

Issue/Introduction

Uninstalling the old WA agent fails with message below.

 

 

Text of error:

java.lang.IllegalArgumentException: No product for ID=026e062a-1ed8-11b2-b541-b43c47352144

at Flexeraaoa.<init>(Unknown Source)
at Flexeraaoj.ai(Unknown Source)
at Flexeraaoj.ab(Unknown Source)
at Flexeraaok.<init>(Unknown Source)
at com.zerog.ia.installer.Installer.bs(Unknown Source)
at com.zerog.ia.installer.Installer.setMetaData(Unknown Source)
at com.zerog.ia.installer.InstallerMetaData.setInstaller(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a7(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a4(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zero.lax.LAX.main(Unknown Source)

 

Environment

Release : 11.x,12.x

Component : Workload Automation Agent

Resolution

The file is used by InstallAnywhere. Based on research, the error message is caused by a corrupted .com.zerog.reigstry.xml.

 

To resolve the issue:

• On the server where the uninstall is generating this error, make sure the agent is stopped. 
• On the server where the uninstall is generating this error, rename/backup the <AgentHome>\UninstallData\.com.zerog.registry.xml file. 
• On a server where the agent is running, copy the the <AgentHome>\UninstallData\.com.zerog.registry.xml file to <AgentHome>\UninstallData folder on the server where the uninstall is generating this error. 
• Retry the uninstall on the server where the uninstall is generating this error. 

 

Alternative Solution:

• Rename the folder where the agent was installed. 
• Install the same version of the agent to the same path/folder where the agent was installed.
• Then uninstall as necessary.