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Updating Servers to 8.6 RU2 is causing Symantec Management Agent service to set to disable and was marked for deletion - AeXNSAgent.exe


Article ID: 240339


Updated On:


IT Management Suite Server Management Suite


While upgrading servers, the upgrade would fail. In the Symantec Management Agent (SMA) installation  and agent logs, we see warnings after attempting to register the core agent service.

*WARN AeXUtility: CreateService('AeXNSClient'): Failed to create service because the service is marked for deletion, waiting for it to be released, remaining retries 1440


Third-party monitoring application interfered with the upgrade scripts.


Release: 8.6


Disabling the third-party application allowed the upgrade to successfully complete.