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Updating Servers to 8.6 RU2 is causing Symantec Management Agent service to set to disable and was marked for deletion - AeXNSAgent.exe

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Article ID: 240339

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Updated On:

Products

IT Management Suite Server Management Suite

Issue/Introduction

While upgrading servers, the upgrade would fail. In the Symantec Management Agent (SMA) installation  and agent logs, we see warnings after attempting to register the core agent service.

*WARN AeXUtility: CreateService('AeXNSClient'): Failed to create service because the service is marked for deletion, waiting for it to be released, remaining retries 1440

Cause

Third-party monitoring application interfered with the upgrade scripts.

Environment

Release: 8.6

Resolution

Disabling the third-party application allowed the upgrade to successfully complete.