ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error while trying to install additional Catalog nodes

book

Article ID: 240326

calendar_today

Updated On:

Products

CA Service Catalog

Issue/Introduction

trying to install a second service catalog server in a new environment, however this installation fail with the error "Deployment of the module 'component' failed "

20XX/XX/XX 14.47.31.054 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [ConfigureSLCMComponents] SLCM Component Configuration Command: "D:\Program Files\CA\Service Catalog\scripts\configurator.bat" -c component -p "C:\Users\SITSM_~1\AppData\Local\Temp\\slcm_config.properties"

20XX/XX/XX 14.47.36.656 DEBUG [DeployThread: Configuración de CA Service Catalog: Componentes] [CommonProcessUtilities] java.util.ServiceConfigurationError: com.sun.tools.attach.spi.AttachProvider: Provider sun.tools.attach.WindowsAttachProvider could not be instantiated

Cause

A key step in the install process needs to be followed prior to installing the additional Catalog nodes

Environment

Release : 17.3

Component : Catalog - Install

Resolution

Please review the documentation under the second note in the following link, section "If you are adding CA Service Catalog Nodes to an existing CA Service Catalog Cluster Node before Installing/Upgrading, perform the following steps".  You may need to copy the contents of the ISO file to a local drive before modifying the associated common_config.properties file.

Installing CA Service Catalog