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RiskFabric Processing job step failure: Access is denied

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Article ID: 240260

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Updated On:

Products

Information Centric Analytics

Issue/Introduction

Any of the RiskFabric Processing job steps of type Operating system (CmdExec) fail and throw an error similar to the following:

The process could not be created for step 22 of job 0x9309FE9EE7E6794496873373CDCC1318 (reason: Access is denied). The step failed.

The job steps of type Operating system (CmdExec) are:

  • Metric Collector
  • Update DB Utility Versions
  • Send License Expiration Notifications
  • Send Scenario Step Up Emails
  • Send Email Notifications

Cause

These job steps are executed by the SQL Server Agent using impersonation via the RiskFabric Nightly Processing proxy. The proxy's credential is the RiskFabric Nightly Processing credential, which runs under an identity that is typically the service account you have designated as the owner of the RiskFabric database. The error described in this article will occur if the service account does not have rights to access the path specified in the job step.

Environment

Release : 6.5.4

Component : RiskFabric Processing

Resolution

To resolve this error, ensure the RiskFabric Nightly Processing credential's identity account has rights to access the path specified in the failing job step(s), and confirm the path specified is valid.

To determine the account being used as the RiskFabric Nightly Processing credential's identity, follow this procedure:

  1. Using SQL Server Management Studio (SSMS), connect to the database engine hosting the RiskFabric database
  2. In Object Explorer, navigate to Security > Credentials
  3. Right-click the RiskFabric Nightly Processing credential and select Properties
  4. In the Credential Properties window, note the account specified as the credential's Identity