Access Denied when installing 15.8.xxxx 16.x agent.

Products

• Data Loss Prevention Core Package
• Data Loss Prevention
• Data Loss Prevention Endpoint Prevent

Issue/Introduction

InstallAgent.log

Property(C): IS_PREVENT_DOWNGRADE_EXIT = A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard.

 

Environment

Release : 15.8/16.0

Component :

Cause

this is due to bad/corrupted package. 

Resolution

Re-package the edpa agent and push the new package.