VNA Cisco ACI plugin data is missing in NetOps Portal Dashboards

Products

• CA Performance Management - Usage and Administration
• DX NetOps
• CA Virtual Network Assurance

Issue/Introduction

No health scores displaying in ACI

Virtual Network Assurance (VNA) is configured with the Cisco ACI plugin. Data has become spotty, showing gaps, and ACI Health Scores are missing or only showing zero (0) values.

ACI Dashboards in DX NetOps Performance Management are missing data.

Environment

All supported DX NetOps Performance Management releases

All supported Virtual Network Assurance releases

Cause

The Data Collector configured as the Gateway had reach full disk usage.

Resolution

Resolve the disk space usage problem and restart the Data Collector services.

It may also be necessary to restart the Gateway using Admin Down followed by Admin Up state changes.