search cancel

No data into the Performance Center after we upgraded it to the 21.2.8 version (comes from 33093316)

book

Article ID: 240183

calendar_today

Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After we upgraded the PerformanceManager to the 21.2 version no data are available. First, the upgraded Performance didn't finish fine because MySQL had a database test that is not allowed in the new version. Second, the DataAggregator didn't sync because the algorithm desencryptation was corrupted, now the Collector not sync:

I restarted the service of Collector and DataAggregator. I rebooted the host of Collector and Data Aggregator.

I stopped all services, deleted the /apache-karaf-2.4.3/data folder and start everything again.

I have the following error into the karaf.log Collector:

 

# pwd
/aplicaciones/IM/DC/apache-karaf-4.3.3/data/log

# more karaf.log
Apr 22, 2022 4:59:21 PM org.apache.karaf.main.Main main
SEVERE: Could not launch framework
java.lang.RuntimeException: Could not resolve system/org/eclipse/osgi/3.9.1-v20140110-1610/osgi-3.9.1-v20140110-1610.jar
        at org.apache.karaf.main.util.SimpleMavenResolver.resolve(SimpleMavenResolver.java:59)
        at org.apache.karaf.main.Main.createClassLoader(Main.java:517)
        at org.apache.karaf.main.Main.launch(Main.java:287)
        at org.apache.karaf.main.Main.main(Main.java:183)

Apr 22, 2022 5:05:49 PM org.apache.karaf.main.Main main
SEVERE: Could not launch framework
java.lang.RuntimeException: Could not resolve system/org/eclipse/osgi/3.9.1-v20140110-1610/osgi-3.9.1-v20140110-1610.jar
        at org.apache.karaf.main.util.SimpleMavenResolver.resolve(SimpleMavenResolver.java:59)
        at org.apache.karaf.main.Main.createClassLoader(Main.java:517)
        at org.apache.karaf.main.Main.launch(Main.java:287)
        at org.apache.karaf.main.Main.main(Main.java:183)

Apr 22, 2022 9:56:40 PM org.apache.karaf.main.Main main
SEVERE: Could not launch framework
java.lang.RuntimeException: Could not resolve system/org/eclipse/osgi/3.9.1-v20140110-1610/osgi-3.9.1-v20140110-1610.jar
        at org.apache.karaf.main.util.SimpleMavenResolver.resolve(SimpleMavenResolver.java:59)
        at org.apache.karaf.main.Main.createClassLoader(Main.java:517)
        at org.apache.karaf.main.Main.launch(Main.java:287)
        at org.apache.karaf.main.Main.main(Main.java:183)

Cause

Looking at install log, we laid down new files.  Thinking somehow, some old files were restored

Maybe you backed up the etc dir and restored post-upgrade. 

Environment

Release : 21.2

Component : NetOps Data Collector

Resolution

The suggestion is to run the install.bin over the top of DC, and see if it resolves the issue. Don't touch any files after the upgrade.