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Worklaod Automation DE 12.3 - All the jobs fails with the error " "user admin not authorized to use agent group xxxx"

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Article ID: 240148

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Updated On:

Products

CA Workload Automation DE CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

Post upgrade from 12.2 to 12.3 the Jobs are failing with the following message

"user admin not authorized to use agent group xxxxxx"

Environment

Release : 12.3

Component : Workload Automation DE

Resolution

If you are using AgentGroup, you must add the permissions for each AGENTGROUP manually. Otherwise, the jobs using AgentGroup will not run.

Pointed to the documentation:

Permissions

If you are using the latest Workload Automation DE Server version – 12.3 and old Workload Automation DE Web Client – 12.1/12.2 , it will not display the dashboard for the users with AGENTGROUP permission.

 
The customer was using ESP Dseries  12.3 server with desktop client 12.2.
 
After upgrading the Desktop Client to 12.3 and updating the agentgroup permissions to allow for all groups the jobs are running fine.

Additional Information

Prerequisites (For DE Server 12.3 Upgrade)
  • Before upgrading to 12.3, use the patch to run the RemoveInvalidTag utility to check if there are any invalid tags. The procedure to use the utility is mentioned below.
  • If you use z/OS, after the upgrade, apply the 12.3 patch. In general, our recommendation is to apply the latest patch: 99111270.
  • If you are using AgentGroup, you must add the permissions for each AGENTGROUP manually. Otherwise, the jobs using AgentGroup will not run.