Siteminder in-place upgrade error: Cannot upgrade from policy server sp 0 Upgrades are supported from 4.51, SP05, 4.61, SP05,SP01, 5.5, SP02, 6.0 AND 12.0

Products

• SITEMINDER
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On Secure Proxy Server (SiteMinder)

Issue/Introduction

During Siteminder 12.8sp6 or 12.8sp6a  in-place upgrade, installer receives error:

"Cannot upgrade from policy server sp 0
Upgrades are supported from 4.51, SP05, 4.61, SP05,SP01, 5.5, SP02, 6.0 AND 12.0

Select 'OK' to exit installation

"

Environment

Release : 12.8

Component : SITEMINDER -POLICY SERVER

Cause

If smuser was used to install policy server originally, this was caused by missing /home/smuser/.com.zerog.registry.xml file or wrong content in the .com.zerog.registry.xml file.

Resolution

Please check /home/smuser/.com.zerog.registry.xml file, make sure it exists.

Please ensure that file exist and it has content about "<product name="CA Single Sign-On Policy Server"..."

You can temporally borrow the file from ~siteminder/install_config_info/ca-ps-uninstall/.com.zerog.registry.xml, but be sure to verify the content first.