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CI correlation from UIM to SOI

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Article ID: 240123

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

we are forwarding alerts from UIM 20.3.3 to SOI for event management. If any server removed from UIM same has to be removed from SOI.

Inventory sync not working as expected.

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Open a command prompt and go to the soi\tools\ folder.
Excute soitoolbox.exe -x
This will create a file called soitoolbox.cfg
Edit soitoolbox.cfg

In the section 1, enter the hostname and other info for your SOi env
    machine=yourSOImanager.yourcompany.com;administrator;paswd123
    machine=yourSOIUI.yourcompany.com;administrator;mpasswd
    machine=yourSpectrumConnectorMachine.yourcompany.com;someuser;somepassword


 
In section2, put info for DB
database=SAMStore;machineC;;;sa;mydbpwd

In section3, put your info for UI
soiui=soi-ui-machine;http;7070;samuser;oneclick

Save file.

execute this command in the command prompt and provide me with the results
soitoolbox.exe -x -t 300 -b 300 --findDBInconsistencies


Please run the following to remove the inconsistencies from  the DB.

 

soitoolbox.exe -x -t 300 -b 300 --purgeDBInconsistencies -s

 

This will not require stopping any SOI services.