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CI correlation from UIM to SOI


Article ID: 240123


Updated On:


CA Service Operations Insight (SOI)


we are forwarding alerts from UIM 20.3.3 to SOI for event management. If any server removed from UIM same has to be removed from SOI.

Inventory sync not working as expected.



Release : 4.2

Component : Service Operations Insight (SOI) Manager


Open a command prompt and go to the soi\tools\ folder.
Excute soitoolbox.exe -x
This will create a file called soitoolbox.cfg
Edit soitoolbox.cfg

In the section 1, enter the hostname and other info for your SOi env;administrator;paswd123;administrator;mpasswd;someuser;somepassword

In section2, put info for DB

In section3, put your info for UI

Save file.

execute this command in the command prompt and provide me with the results
soitoolbox.exe -x -t 300 -b 300 --findDBInconsistencies

Please run the following to remove the inconsistencies from  the DB.


soitoolbox.exe -x -t 300 -b 300 --purgeDBInconsistencies -s


This will not require stopping any SOI services.