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Force a full Policy Services Database Download on ProxySG, ISG Proxy or Advanced Secure Gateway

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Article ID: 240116

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Updated On:

Products

ProxySG Software - SGOS ISG Proxy ASG-S200 ASG-S400 ASG-S500

Issue/Introduction

A Device is not entitled to download Policy Services Database. How to force a full policy services database download on ProxySG, ISG Proxy, or ASG appliance? 

Environment

Release: 7.x

Cause

It is a backend licensing issue. 

Resolution

The policy services feature is available on all supported ProxySG appliances with a valid base license. It is available on SGOS 7.x. No additional subscription is required to use the policy services feature. Please check out the reference below for more information. 

 

Ref: https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/proxysg/7-3/introduction/using-policy-services.html

 

To force a full download of the policy services database:

  • Ensure access to the command-line interface (CLI) through the serial port console, an SSH connection, or a telnet connection
  • Obtain the appliance's enable password

Important: Force the full update only as directed by the Support Engineer. Perform the update during off-hours to have minimal effect on the end-users.

 

In the CLI: 

1. Disable policy services

>enable

ProxySG# config t

ProxySG#(config) policy-services

ProxySG#(config policy-services) disable

 

2. Purge the previous database and force a new database to download

ProxySG#(config policy-services) purge

ProxySG#(config policy-services) download get-now force

 

3. Enable policy services and view the status

ProxySG#(config policy-services) enable

ProxySG#(config policy-services) view

License Type:           Subscription
Licensed Until:         Thu, 22 Sep 2022 00:00:00 UTC
Service:                Enabled
Download method:        Direct
Last successful download:
  Time:                 Fri, 22 Apr 2022 18:51:15 UTC
  No download required.  Subscription is up to date
  Downloaded from:      https://subscription.es.bluecoat.com/defaultpolicy/database
  Version:              63433

 

However, if you still receive an error similar to the one below, please log into the support portal, go to "My Entitlements", and find the affected appliance by serial number. Click on the "Licenses" icon. In the licensing webpage that opens click on "Download License button" to generate a new license and trigger an update of the records in the back end. Wait one-hour letting backend systems replicate before trying to re-sync the local database again.

 

If still issues after applying the above steps please contact the technical support and provide the engineer with the serial number and have the support engineer reach out to the backend licensing team for further investigation. 

 

Warning: This feature is currently disabled. To use the data being downloaded, the feature will need to be enabled.

Time: Thu, 21 Apr 2022 17:56:56 UTC

% Device is not entitled to download Policy Services Database.

Download URL:         https://subscription.es.bluecoat.com/defaultpolicy/database