Receiving the error: "Device is not entitled to download Policy Services Database." when the Edge SWG (ProxySG) attempts to download the Policy Services Database file.
Backend licensing issue.
The policy services feature is available on all supported ProxySG appliances with a valid base license and available on SGOS 7.x systems. No additional subscription is required.
See: Configure Policy Services
A potential solution to this issue is to force a full download of the policy services database:
Note: Force the full update only as directed by the Support Engineer. Perform the update during off-hours to have minimal effect on the end-users.
There are three steps involved in resolving this issue:
> enable
ProxySG# config t
ProxySG#(config) policy-services
ProxySG#(config policy-services) disable
ProxySG#(config policy-services) purge
ProxySG#(config policy-services) download get-now force
ProxySG#(config policy-services) enable
ProxySG#(config policy-services) view
License Type: Subscription
Licensed Until: Thu, 22 Sep 2022 00:00:00 UTC
Service: Enabled
Download method: Direct
Last successful download:
Time: Fri, 22 Apr 2022 18:51:15 UTC
No download required. Subscription is up to date
Downloaded from: https://subscription.es.bluecoat.com/defaultpolicy/database
Version: 63433
If you still receive an error similar to:
Warning: This feature is currently disabled. To use the data being downloaded, the feature will need to be enabled.
Time: Thu, 21 Apr 2022 17:56:56 UTC
% Device is not entitled to download Policy Services Database.
Download URL: https://subscription.es.bluecoat.com/defaultpolicy/database
The perform the following steps:
If the issue still persists after applying the above steps, contact technical support including the serial number. The support engineer work with the backend licensing team for further investigation.