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RA_FTP job AgentGrooup greyed out with error "Connection does not exist"

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Article ID: 240112

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Post moving RA FTP jobs to our new environment, the AgentGroup field is greyed out. When trying to open  the job it gives an error message: "Connection does not exist" followed by another message "The Agent is either not running or the Agent has not been selected on the "Attributes" tab.

Cause

This error usually occurs when you try to open old RA FTP agent Jobs,  created using  Old RA FTP version, with new RA FTP version.

 

Environment

Release : 3.x, 4.x

RA FTP 4.x

Component :CA Automic Applications Manager

Resolution

Jobs created using old RA_FTP agent will not open using new RA_FTP agent. Please recreate the job on the new RA_FTP agent to resolve the issue.