Unable to Start WebApp on OC/SRM Server after Upgrade
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Unable to Start WebApp on OC/SRM Server after Upgrade


Article ID: 240077


Updated On:


CA Spectrum DX NetOps


After following the existing KB article (Article ID: 232536, Spectrum webapp not working after upgrade) we are still unable to start up the WebApp.

I get the following message:;  "Request processing failed.  Please refer the tomcat log for more details.  ...Not able to reach OneClick Webapp. "

Looking at the tomcat catalina.out file I see the following entry:

"javax.net.ssl.SSLException: Unsupported or unrecognized SSL message"



Release : 21.2

Component : Spectrum OneClick


The following error is logged in the $SPECROOT/webtomcat/bin/logs/webswing.log file:

Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target


a) Edit the $SPECROOT/webtomcat/bin/webswing-admin.properties file and changed to full path:

webswing.server.websocket.truststore = /opt/CA/Spectrum/custom/keystore/cacerts

Bounced the WebTomcat service.

The same error is still in the  $SPECROOT/webtomcat/bin/logs/webswing.log file:

b) Open the WebSwing page - https://<OneClick_host>:9443/spectrum

Login: spectrum/spectrum

Locate the JVM Arguments section.

Edit it and added the following at the end (-Djavax.net.ssl.trustStore=${SPECROOT}/custom/keystore/cacerts -Djavax.net.ssl.trustStorePassword=changeit):

-Djavax.net.ssl.trustStore=/opt/CA/Spectrum/custom/keystore/cacerts -Djavax.net.ssl.trustStorePassword=changeit


Saved the changes.

Successfully launched the OneClick WebApp.