search cancel

Unable to Start WebApp on OC/SRM Server after Upgrade


Article ID: 240077


Updated On:


CA Spectrum DX NetOps


After following the existing KB article (Article ID: 232536, Spectrum webapp not working after upgrade) we are still unable to start up the WebApp.

I get the following message:;  "Request processing failed.  Please refer the tomcat log for more details.  ...Not able to reach OneClick Webapp. "

Looking at the tomcat catalina.out file I see the following entry:

" Unsupported or unrecognized SSL message"



The following error is logged in the $SPECROOT/webtomcat/bin/logs/webswing.log file:

Caused by: PKIX path building failed: unable to find valid certification path to requested target


Release : 21.2

Component : Spectrum OneClick


a) Edit the $SPECROOT/webtomcat/bin/ file and changed to full path:

webswing.server.websocket.truststore = /opt/CA/Spectrum/custom/keystore/cacerts

Bounced the WebTomcat service.

The same error is still in the  $SPECROOT/webtomcat/bin/logs/webswing.log file:

b) Open the WebSwing page - https://<OneClick_host>:9443/spectrum

Login: spectrum/spectrum

Locate the JVM Arguments section.

Edit it and added the following at the end (${SPECROOT}/custom/keystore/cacerts


Saved the changes.

Successfully launched the OneClick WebApp.