How to factory reset Reporter appliance or VA

Products

• Reporter-S500
• Reporter-VA

Issue/Introduction

Reporter is facing an issue and factory reset is required to restore functionality of the appliance.

Resolution

To factory reset the Reporter device use below command in Reporter CLI enable mode.

# restore-defaults factory-defaults

Below are options associated with this command - 

halt :-  After the system is restored to factory defaults, the operating system is halted and CPUs are stopped.

shutdown :- After the system is restored to factory defaults, the operating system is halted, CPUs are stopped, and the appliance is powered off.

force :- The user is not prompted to confirm the action.

Refer below example - 

# restore-defaults factory-defaults

Restoring box to factory state. This will delete all customer data and shutdown the system. Do you want to proceed (yes/no):

If the user responds with y (for yes), the system will be restored to factory defaults and all customer data will be wiped from the drives.

# restore-defaults factory-defaults shutdown force

The user is not asked to confirm the action; the system is restored to factory defaults and then powered down.

Please note - After restoring factory defaults, verify that RAID is not performing a re-sync before starting Reporter.