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Latin alphabets are not coming up correctly in the UI that were loaded from XOG

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Article ID: 240036

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

You noticed that the Latin alphabets are not coming up correctly in the user interface.

Expected Result:

Actual Result:

 

 

Cause

Wrong file encoding is used in the input file.

Environment

Release : 16.0.1

Component : Clarity XOG and REST API

Resolution

A common cause for issues like this is the File Encoding for the input file.

There are numerous ways to check the encoding.

Linux command:   file xogInputfile.xml

Windows: Open the file in Notepad.  In the Save As dialogue box, check the file encoding on the bottom right.

Ensure it is UTF-8 or the appropriate encoding for the language used.