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Latin alphabets are not coming up correctly in the UI that were loaded from XOG


Article ID: 240036


Updated On:


Clarity PPM SaaS


You noticed that the Latin alphabets are not coming up correctly in the user interface.

Expected Result:

Actual Result:




Wrong file encoding is used in the input file.


Release : 16.0.1

Component : Clarity XOG and REST API


A common cause for issues like this is the File Encoding for the input file.

There are numerous ways to check the encoding.

Linux command:   file xogInputfile.xml

Windows: Open the file in Notepad.  In the Save As dialogue box, check the file encoding on the bottom right.

Ensure it is UTF-8 or the appropriate encoding for the language used.