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TDM Portal Service won't start automatically when Windows machine restarts

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Article ID: 239993

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Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

The portal service does not start automatically when the service is set to start Automatic(Delayed start) with 3 retries after any failures.

Cause

OrientDB not started and caused TDM Portal service to not start.

Environment

Release : 4.9

Component : TDM Web Portal

Resolution

Recommended to add the OrientDB dependency for TDM Portal service and then set both the services to start with Automatic Delay.