ca-wcc-services and the WCC page does not allow us to login

Products

• CA Workload Automation AE

Issue/Introduction

We are seeing issue with ca-wcc-services and the WCC page does not allow us to login.

The EEM service is working fine.

 

Error Message :

@tomcat32-resource <hz.<hostname>.partition-operation.thread-9> [] ERROR #UnlockOperation                    # [<hostname>]:7004 [BkguCWFcai] [3.9.1] Current thread is not owner of the lock! -> <not-locked>

INFO   | jvm 2    | 2022/04/15 09:33:27 |       49 | java.lang.IllegalMonitorStateException: Current thread is not owner of the lock! -> <not-locked>

Environment

Release : 11.4

Component : Workload Control Center

Operating System: Windows2012

Resolution

Went to the Windows services. Changed the CA-wcc-services to Log On as user account and then turned around to make the Local System account. Then stopped and restarted the CA-wcc-services.