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Top Interface Utilization in is missing the control to enable business hours

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Article ID: 239977

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

Top Interface Utilization IN view is missing the control to enable business hours.
500 Error received when trying to reset to defaults

We see the following error in the logs:

WARN  | qtp1256713806-1186       | YYYY-MM-DD HH:MM:SS,### | com.ca.im.portal.site.ModelMgr
      | Exception updating model 0_16 to stage Initialize
java.lang.NumberFormatException: For input string: ""
        at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
        at java.lang.Long.parseLong(Long.java:601)
        at java.lang.Long.valueOf(Long.java:803)
        at com.ca.im.portal.site.models.composite.TimeFiltersModule.businessHourChildren(TimeFiltersModule.java:739)
        at com.ca.im.portal.site.models.composite.TimeFiltersModule.addChildModels(TimeFiltersModule.java:612)
        at com.ca.im.portal.site.models.composite.TimeFiltersModule.initialize(TimeFiltersModule.java:169)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1061)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:1111)
        at com.ca.im.portal.site.ModelMgr.catchUpModels(ModelMgr.java:956)
        at com.ca.im.portal.site.ModelMgr.updateModels(ModelMgr.java:923)
        at com.ca.im.portal.render.desktop.DesktopRenderMgr.processClientRequest(DesktopRenderMgr.java:328)
        at com.ca.im.portal.desktop.PageData.doPost(PageData.java:167)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1443)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:791)
        at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:228)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
        at com.ca.im.portal.common.web.security.RequestFilter.doFilter(RequestFilter.java:27)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
        at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:106)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
        at com.ca.im.portal.AuthenticationFilter.doFilter(AuthenticationFilter.java:527)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1435)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1350)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:191)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
        at org.eclipse.jetty.server.Server.handle(Server.java:516)
        at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:388)
        at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:633)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:380)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
        at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:540)
        at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:395)
        at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:161)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
        at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:383)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:882)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1036)
        at java.lang.Thread.run(Thread.java:748)
ERROR | qtp1256713806-1624       | YYYY-MM-DD HH:SS:MM,### | com.ca.im.portal.desktop.Page

Environment

Release : 21.2

Component :  PM Web UI Admininistration/Configuration

Resolution

Removing and re-adding the view to the dashboard addressed view issue