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CloudSOC SpanVA diagnostic failure

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Article ID: 239937

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Updated On:

Products

CASB Gateway Advanced CASB Audit CASB Security Advanced CASB Security Premium CASB Security Standard

Issue/Introduction

Error: Exception while verifying proxy configuration. HTTPSConnection Timeout

 

 

Environment

This issue may affect some SpanVA 1.15.3.140.0 and prior releases.

Resolution

SpanVA diagnostics reports a timeout as it attempts to check the connectivity to CloudSOC through a proxy. There is no real impact as long as the connection to CloudSOC is valid. The engineering team has identified the issue and has planned the issue to be fixed for SpanVA 1.15.3.150.0 release slated for September 2022.

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