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CloudSOC SpanVA diagnostic failure


Article ID: 239937


Updated On:


CASB Gateway Advanced


Error: Exception while verifying proxy configuration. HTTPSConnection Timeout




SpanVA diagnostics reports a timeout as it attempt to check the connectivity to CloudSOC through a proxy.  The issue appears to be cosmetic as long as the connection to CloudSOC is valid.  

This issue appears to be cosmetic as logs as the e SpanVA is Alive and not Disconnected.

Broadcom is interested in a debugging session with a SpanVA that can reproduce the issue. Please open a support case and reference this KB.