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CloudSOC SpanVA diagnostic failure

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Article ID: 239937

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Updated On:

Products

CASB Gateway Advanced

Issue/Introduction

Error: Exception while verifying proxy configuration. HTTPSConnection Timeout

 

 

Resolution

SpanVA diagnostics reports a timeout as it attempt to check the connectivity to CloudSOC through a proxy.  The issue appears to be cosmetic as long as the connection to CloudSOC is valid.  

This issue appears to be cosmetic as logs as the e SpanVA is Alive and not Disconnected.

Broadcom is interested in a debugging session with a SpanVA that can reproduce the issue. Please open a support case and reference this KB.

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