Unable to install DLP 15.8 on a Linux server

Products

• Data Loss Prevention Enterprise Suite
• Data Loss Prevention Enforce

Issue/Introduction

Attempting to install a DLP 15.8 Enforce server on Linux, running the ./install.sh -t enforce command, the following error is seen:

/EXAMPLE/Symantec/DataLossPrevention/EnforceServer/15.8.00000/Protect/install/GenerateEncryptedPropertiesFilesEncryptionKey: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /EXAMPLE/Symantec/DataLossPrevention/EnforceServer/15.8.00000/Protect/install/GenerateEncryptedPropertiesFilesEncryptionKey)

/EXAMPLE/Symantec/DataLossPrevention/EnforceServer/15.8.00000/Protect/install/WriteEnforceServerRelocations: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /EXAMPLE/Symantec/DataLossPrevention/EnforceServer/15.8.00000/Protect/install/WriteEnforceServerRelocations)

Environment

Release : 15.8

Component : Enforce

Cause

The file /etc/ld.so.conf  has /usr/lib and /usr/lib64 that are not necessary

Resolution

Modify  /etc/ld.so.conf  and remove  /usr/lib and /usr/lib64

It should only have ld.so.conf.d/*

Reinstall DLP 15.8