JasperReports server 7.9 is sending emails with bad filename attachments

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Scheduled reports are being sent with bad filename attachment in JasperReports server 7.9

 

Environment

Release : 17.3

Component : SDM - Reporting/BOXI/JasperSoft

Cause

Defect with JasperReport Server 7.9: JS-57006: Scheduled Report attachment filename is corrupt when name contains accented chars

Resolution

There are 2 possible workarounds:

Option 1.

Name the report in the schedule definition to be less than 30 characters for report names to contain accented characters.

Option 2.

1) Take a backup of catalina.properties file under <local drive>\Jaspersoft\jasperreports-server-7.9.0\apache-tomcat\conf

2) Add the following setting to the file if it does not exists:

mail.mime.splitlongparameters=false

3) Save the changes

4) Restart JasperReport Server services for the changes to take effect