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CORBA Object does not exist error in NCM when running a configuration capture

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Article ID: 239902

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

The customer is getting the following error when trying to to capture a Host Config using NCM:

Cause

Insufficient memory configuration for the ncmservice

Environment

Release : Any

Component : Spectrum Applications / NCM

Resolution

- Log into the SpectroSERVER system as the user that owns the Spectrum installation

- Make a backup of the $SPECROOT/lib/SDPM/partslist/NCMSERV.idb file

- Edit the $SPECROOT/lib/SDPM/partslist/NCMSERV.idb file

- In the line at the bottom of the file that starts with "ARGV", look for the the following:

-Xmx1024M 

Change the above to read as follows:

-Xmx4096M 

- Save the change

You will need to arraign for a time to shutdown the SpectroSERVER processes gracefully and then reboot the system for the change to take affect.