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Jobs triggered via Process not retaining the job template information

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Article ID: 239885

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When a job is launched through a BPM Process Workflow, the initiated, instance of the Process's Notify and Sharing Section is empty although the Job Template for the Process Engine has the Notify and Sharing Section populated as defined in the Process. 

Steps to Reproduce: 

  1. Login to clarity with administration rights
  2. Create a process with a Action Step with Action Type as Job
  3. Choose any job like "Clean User Session"
  4. Fill in Notify section and add another user who needs to be notified on failure/success or sharing to any user 


Expected Results: The users added for notification and sharing should get notified

Actual Results: The users doesn't get the notifications and the instance of the job for section notify and sharing section is blank  

Cause

This is  a defect DE64871

Environment

Release : 15.9.3, 16.0, 16.0.1, 16.0.2

 

Resolution

This issue is fixed in the Clarity 16.0.3 release (targeting Aug-2022).

Workaround

  • Execute the Job from the Jobs list.