ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Jobs triggered via Process not retaining the job template information

book

Article ID: 239885

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Jobs triggered via Process not retaining the job template information like notify, sharing 

Steps to Reproduce: 

  1. Login to clarity with administration rights
  2. Create a process with a Action Step with Action Type as Job
  3. Choose any job like "Clean User Session"
  4. Fill in Notify section and add another user who needs to be notified on failure/success or sharing to any user 


Expected Results: The users added for notification and sharing should get notified and the job instance ran from the process the notify and sharing section is empty however the Job Template For Process Engine have the notify and sharing section populated as defined in process 

Actual Results: The users doesn't get the notifications and the instance of the job for section notify and sharing section is blank  

Cause

This is due to a defect DE64871

Environment

Release : 15.9.3, 16.0, 16.0.1 

 

Resolution

  • Run the jobs from Jobs and not process