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Xog client returns Transport error: 503 error

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Article ID: 239811

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

A Xog script recently stopped working and the client returns the following message: Unable to iterate on account. Reason: Login failed. Reason : Transport error: 503 Error: Service Unavailable. The Xog script runs using a generic Clarity account and everything was working fine until recently.

Environment

Release : 16.0.0

Component : Clarity XOG and REST API

Resolution

Internal security monitoring team reported the Transport error: 503 Error: Service Unavailable error, cause of the script not working due to monitoring software configuration.