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Unable to login into LiveUpdate Administrator, returns to login screen or indicates user is logged on already
Article ID: 239808
Updated On:
Products
Endpoint Protection
Issue/Introduction
Unable to login into LiveUpdate administrator (LUA). When username and password is entered, the page refreshes back to the login screen. If attempted to login again, it indicates the user is already logged in. Choosing Force user log off returns to the login screen.
Cause
Security controls on the network (Domain) prevent the login from completing using Internet Explorer.
Environment
Release : 2.3.10, Previous versions
Resolution
Use Firefox or Chrome to access the LUA console.
Though less secure, the security controls on Internet Explorer could be loosened to allow functionality.
Feedback
Yes
No
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