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Cross instance dependency is not working between 2 PROD instances.

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Article ID: 239787

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

The 2 PROD instances are RS1 and RW1.

Similar cross instance dependencies are working between RS1 and RW2/RW3.

Here are the errors in the event_demon log.

It is a side by side comparison of RS1<->RW1 and RS1<->RW2.

[04/12/22 09:45:08]      CAUAJM_I_40245 EVENT: FORCE_STARTJOB   JOB: bruce_test_box

[04/12/22 09:45:08]      CAUAJM_I_40245 EVENT: CHANGE_STATUS    STATUS: RUNNING         JOB: bruce_test_box  MACHINE:

[04/12/22 09:45:08]      CAUAJM_I_40256 [Sending event <RS10009d1k00>: CHANGE_STATUS to RUNNING for Job: bruce_test_box to external instance <RW1>]

[04/12/22 09:45:08]      CAUAJM_E_10002 Unable to retrieve connection information for instance <RW1>.

[04/12/22 09:45:08]      CAUAJM_E_40257 External instance <RW1> is invalid or unreachable over the network.

[04/12/22 09:45:08]      CAUAJM_I_40256 [Sending event <RS10009d1k00>: CHANGE_STATUS to RUNNING for Job: bruce_test_box to external instance <RW2>]

[04/12/22 09:45:08]      CAUAJM_I_10066 Event <RS10009d1k00> successfully sent to external instance <RW2>

[04/12/22 09:45:08]      CAUAJM_I_10582 [initiated evaluation for box bruce_test_box 124.26399.1]

[04/12/22 09:45:09]      CAUAJM_I_40245 EVENT: CHANGE_STATUS    STATUS: SUCCESS         JOB: bruce_test_box

[04/12/22 09:45:09]      CAUAJM_I_40256 [Sending event <RS10009d1l00>: CHANGE_STATUS to SUCCESS for Job: bruce_test_box to external instance <RW1>]

[04/12/22 09:45:09]      CAUAJM_E_10002 Unable to retrieve connection information for instance <RW1>.

[04/12/22 09:45:09]      CAUAJM_E_40257 External instance <RW1> is invalid or unreachable over the network.

[04/12/22 09:45:09]      CAUAJM_I_40256 [Sending event <RS10009d1l00>: CHANGE_STATUS to SUCCESS for Job: bruce_test_box to external instance <RW2>]

[04/12/22 09:45:09]      CAUAJM_I_10066 Event <RS10009d1l00> successfully sent to external instance <RW2>

[04/12/22 09:45:10]      CAUAJM_I_40245 EVENT: CHANGE_STATUS    STATUS: RUNNING         JOB: bruce_test_RS1_RW2^RW2

[04/12/22 09:45:10]      <Job bruce_test_RS1_RW2 127.4414.1 entered RUNNING>

[04/12/22 09:45:11]      CAUAJM_I_40245 EVENT: CHANGE_STATUS    STATUS: SUCCESS         JOB: bruce_test_RS1_RW2^RW2

[04/12/22 09:45:11]      <Job bruce_test_RS1_RW2 127.4414.1 entered SUCCESS>

 

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

Delete and redefine the xinst definitions in the autosys instances via jil.

Restart the scheduler.

Also confirm the xport values are correctly / consistently configured on all AutoSys machines regarding their csamconfigedit settings.

$CSAM_SOCKADAPTER/bin/csamconfigedit display

$CSAM_SOCKADAPTER/bin/csamconfigedit port=<> display