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No update information for ticket opening action

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Article ID: 239771

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

When executing an action to create a ticket, an update can be found with the Update History view. 
Unfortunately there is no information within the updated by field as it is when acknowledging an alert. 

Is this behavior as expected or should a user be listed within the marked field?

In case the behavior is as expected, would it be possible to consider implementing this feature within an upcoming patch?

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Console

Resolution

Possibility to pass user who open tickets to mail system will be available in CU4