No update information for ticket opening action
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No update information for ticket opening action


Article ID: 239771


Updated On:


CA Service Operations Insight (SOI)


When executing an action to create a ticket, an update can be found with the Update History view. 
Unfortunately there is no information within the updated by field as it is when acknowledging an alert. 

Is this behavior as expected or should a user be listed within the marked field?

In case the behavior is as expected, would it be possible to consider implementing this feature within an upcoming patch?


Release : 4.2

Component : Service Operations Insight (SOI) Console


Possibility to pass user who open tickets to mail system will be available in CU4