RC API Controller method error occurred.

Products

• CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

We are seeing a lot of time problem of authentication for users in Nolio.
The user are correctly logged in, but then not able to execute deployment.
The users are logged via Jenkins plugin

The error is :

2022-04-14T16:14:01.305+03:00 [http-nio-8443-exec-99] INFO (com.nolio.platform.server.dataservices.services.auth.providers.PostAuthenticationEventHandler:37) - Successfully logged-in as jenkins_user
2022-04-14T16:14:01.345+03:00 [http-nio-8443-exec-99] ERROR (com.nolio.releasecenter.controllers.RCApiController:1917) - RC API Controller method error occurred.
com.nolio.releasecenter.cli.CliServerException: Access is denied
at com.nolio.releasecenter.api.DeploymentPlanApiImpl3.createDeploymentPlan(DeploymentPlanApiImpl3.java:148)
at com.nolio.releasecenter.api.DeploymentPlanApiImpl3.createDeploymentPlanAndRun(DeploymentPlanApiImpl3.java:66)

This is an urgent case as we have an incident opened for it.
I will attach to this case the log for the NAC Server

Environment

Release :6.x

Component : CA Release Automation Core

Cause

During troubleshooting it was identified that Environment administrator have created new environment but haven't assigned the privileges to the Jenkins user on the new environment.

Resolution

Grant permission to the user on these new environments.